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They deal with:
They provide an expert advice starting from the financial analysis and leading to the proposal of a more sober lifestyle, complying to the incomes. On the basis of the family budget, they deal with:
They provide an initial response to the people who are unemployed and deal with the matter of the the unemployment benefits in the event of dismissal or termination of the contract. They provide references for job research (Temporary Agencies, Job Centres…) and provide information on vocational training courses. Similarly, first answers will be given to those who are in the position of having instruments of individual protection: because of a situation of disability that makes it difficult to find a job; for a disease, even professional; for non-EU citizens who need to provide documents and move among public offices.
The legal help desk will only make an analysis of the legal matter in order to identify the real needs of the users and the legal solutions to the problem, starting from listening to the problem reported by the users, so that they will know which are their socially due rights and what their responsibilities. The goal is to make people aware of the procedures provided in order to claim their rights and to make them involved and conscious of the civil or criminal responsability of their behaviour, in order to avoid to undertake the judicial when unsustainable. The service therefore only offers oral advice to direct the users to the offices and the relevant departments and services with reference to the existing problems.